People Development, and Coaching & Mentoring Others

Explains the value of developing team members and shows when to use coaching or mentoring. Covers skills like active listening and giving good feedback on the job effectively in practice.

People Development, and Coaching & Mentoring Others

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Course Information

This course teaches how to develop and coach staff in a care team. It links people development to better team performance and covers when to use approaches like training, mentoring, or coaching for different situations. 

You will practice key skills like active listening, asking powerful questions, and giving good feedback. The course introduces models such as GROW and OSCAR to structure coaching conversations and helps build a learning culture that supports both individual and organisation growth.

Available at:

Time Required: 60 minutes

This course is suited for:

  • People who supervise others
  • People who support new starters