Responding to Distress: Communication Skills (Palliative and End of Life Care)

Teaches how to talk with people who are very distressed (often in end-of-life situations). Introduces a structured way to respond with empathy, listen actively, and help them feel truly supported.

Responding to Distress: Communication Skills (Palliative and End of Life Care)

Go to the Responding to Distress Training

Course Information

This webinar is for regulated professionals and focuses on how to communicate effectively and compassionately with people who are very distressed (often in palliative or end-of-life situations). It encourages you to reflect on your own communication skills and knowledge, and then teaches a structured approach to responding to someone in distress. 

The training underlines the value of truly person-centred conversations that empower individuals to feel in control and supported. You’ll also review key communication principles and techniques to address worries and concerns effectively.

Available at:

Time Required: 60 minutes

This course is suited for:

  • Registered or regulated professionals within Adult Social Care.