Root Cause Analysis

Explains that root cause analysis is done after a problem happens, looking deeper to understand why it happened so you can fix the cause and prevent it happening again.

Root Cause Analysis

Go to the Root Cause Analysis Training

Course Information

This short microlearning course introduces the concept of root cause analysis (RCA) – a method to find out why an incident or problem really happened. It explains that RCA means looking beyond the immediate issue to find underlying causes so you can prevent it from happening again. 

The course is brief (under 5 minutes) and gives practical tools and tips for identifying not just “what went wrong” but “why it went wrong” in a simple and straightforward way.

Available at:

Time Required: 5-10 minutes

This course is suited for:

  • Care managers or quality officers who need a quick introduction to incident investigation
  • Senior staff tasked with looking into care mistakes or complaints
  • Any member of a care team interested in improving practices through problem-solving